Check out our ordering/policy Frequently Asked Questions.
 Placing Secure Online Orders
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Please note: For viewing content and placing orders on our web site, we recommend using the
most recent versions of Microsoft
Internet Explorer, Mozilla Firefox or
for the Macintosh, Safari.
Tower Hobbies offers secure online
ordering which allows you to instantly send your order to us for
processing. If you have a compatible web browser , you may use our
shopping
cart interface ordering system. The best way to start your order is to use
our super-easy product search engine
or by clicking on any of the category links which appear on
our product/price listings page. This will
allow you to browse our product selection and choose items simply by
clicking the yellow "Buy Now" graphics. If you are unable to
find an item on our web site that you saw in one of our ads, simply enter the
stock number of the item in the search box above and click "Go".
An excellent tutorial about how to
use our shopping cart ordering system is also available.
 Placing Telephone Orders
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- Dial 800-637-4989 toll-free if you know what you want and have all of the stock numbers ready (U.S. and Canada).
- Dial 800-637-6050 toll-free for questions or assistance with your order (U.S. and Canada).
- Dial 217-398-3636 if you live outside the U.S. or Canada.
Our telephone sales hours are:
| Monday-Thursday | 8am-9pm |
| Friday | 8am-7pm |
| Saturday | 9am-5pm |
| Sunday | 10am-6pm |
Note: Our phone center is closed on most major U.S. holidays.
All times US central time.
View current US central time.
 Placing FAX Orders
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- Dial 800-637-7303 toll-free in the U.S. and Canada.
- Dial 217-356-6608 if you live outside the U.S. or Canada.
Note that we cannot always respond via FAX. Please include the same
information in your FAX as with e-mail ordering, above,
or download and print our paper order form.
(Requires Acrobat Reader, available free from Adobe.)
 Placing Postal Mail Orders
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 Checking the Status of Your Orders
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If you have placed an order with Tower Hobbies recently and need some
information about it or would like to change it in some way, there are
a number of ways you may contact us. Please note that since we begin
processing your order immediately after receiving it, modifications
may not always be possible depending on how much time has already
elapsed. Please see our How to Get Information
About a Recently Placed Order page for more information.
 Payment Methods
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- Credit Cards: We accept the following credit cards: Discover, MasterCard, Visa, Diners Club
International, JCB, and China UnionPay. There is no surcharge added for credit card orders. We reserve the right
to verify credit card orders for your protection. For fastest processing, please always include a daytime phone number.
- PayPal®: You may also pay for your U.S. online orders with PayPal
using a PayPal account that withdraws from a U.S. bank account. Ordering with your PayPal account is
available online only. It's easy and only takes a few seconds to complete your order. We reserve the
right to ship orders to PayPal-confirmed addresses. PayPal is available only for orders shipping in the United States.
- Bill Me Later®: With Bill Me Later® you can purchase from the Tower Hobbies web
site without using your credit card. If you use this payment option, Bill Me Later® will send you a
statement in the mail after your order has shipped. You will have 25 days to make a payment. You can pay the
entire balance with no additional charges or you can pay a portion of the balance and regular interest charges
will apply. Bill Me Later® is offered through CIT Bank and is only available to U.S. customers who are at
least 18 years of age. Subject to credit approval. See the Terms and
Conditions.
- Gift Certificates / Gift Cards: You may redeem a Tower Hobbies Gift Certificate or Gift Card
as payment for your online order by entering the gift certificate or card number in the yellow box within the
Shopping Cart. If the redeemed amount does
not fully cover your purchase, you'll be prompted to provide additional payment using one of the pertinent methods
shown immediately above. If placing your order via telephone simply provide the gift certificate or card information to the
sales representative.
- Prepayment: You may prepay your order with a personal or business check or US Postal Money Order (U.S. funds only).
- Purchase Orders: We accept most institutional purchase orders (military, government, schools and universities). Click Here for more information.
 Shipping and Handling Charges
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To quickly determine the cost of shipping to any destination simply place the items you wish
to order in your shopping cart and click on the "Shipping Calculator" link displayed toward the top of
the page.
- Basic Charge: We charge a flat, $9.99 or $4.99 (if the order exclusively
contains Parts Express items) shipping charge for all
orders (waived for all orders over $150.00 placed by members of The Tower Hobbies
#1 Super Saver Club). Unless specified differently, we will ship your order via surface which
reaches most areas of the U.S. within three to ten days.
- Parts Express Orders: If your order exclusively contains Parts Express items,
we charge a flat, $4.99 shipping charge.
- Two-Day Air Delivery: For an additional $15.00 we'll get your order to you
in two business days.
- One-Day Air Delivery: For an additional $25.00 we'll get your order to you
in one business day.
Please note that some very large products (generally giant-scale ARFs) may incur additional surcharges.
Some size and item restrictions also apply to Air shipments. Hazardous and flammable
items cannot be shipped via air. Air packages over 10 pounds will be charged extra. Two-Day and One-
Day Air delivery available only in the U.S. Alaska, Hawaii and Puerto Rico add $10.00 additional for
Air shipments. We must receive your order before noon Monday-Thursday or by 11am on Friday.
 International Orders
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Canada: Tower Hobbies ships to all addresses in Canada. Add an additional $15.00
for Priority Mail shipping to Canada ($24.99 total). Note that some products are restricted and
cannot be shipped via USPS to Canada. This will be noted during checkout or in the
Shipping Calculator found in the shopping cart. Many of the physical size restricted items may be
sent via UPS Worldwide Saver
sm.
All prices shown are in US dollars. Your credit card company will convert the order to your local
currency. For an estimation of current exchange rates please click here.
Local taxes and customs duties usually apply and are added once your shipment reaches its
destination. Please see your local authorities for more information. Tower Hobbies does not know when
additional charges such as additional brokerage fees will apply. These additional charges are the
responsibility of the buyer. Refused or returned shipments in which Tower Hobbies incurs additional
shipping fees will be assessed on the return credit. Please do not request that we falsify your
invoices or suppress tariff codes or country-of-origin information. Note that using our gift
processing option will not reduce your taxes or duties. Please note that all prices are shown in US dollars.
International destinations other than Canada: Tower Hobbies can ship orders just about anywhere
in the world (for a list of countries we do not serve,
click here).
Please note that the best way to order is to use your credit card for payment.
All prices shown are in US dollars. Your credit card company will convert the order to your local
currency. For an estimation of current exchange rates please click here.
Our international shipping charges are based on the size and weight of the package(s). To
determine the cost of shipping to an International destination simply place the items you wish to
order in your shopping cart and click on the "Shipping Calculator" link displayed
toward the top of the page. You will then be prompted to enter a country and the shipping charges for
International Air or UPS Worldwide Saver
will be displayed for the current order in your shopping cart. If restricted items are in your
shopping cart some methods of shipment may not be available. Remove the restricted items prior to
calculating the shipping.
Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please
see your local authorities for more information. Tower Hobbies does not know when additional charges such as
additional brokerage fees will apply. These additional charges are the responsibility of the buyer. You are
responsible for following import regulations for your country. All AC items we sell are 110VAC unless marked
otherwise. It is your responsibility to follow the radio-frequency use rules in your country. Refused or returned
shipments in which Tower Hobbies incurs additional shipping fees will be assessed on the return credit. Please do
not request that we falsify your invoices or suppress tariff codes or country-of-origin information. Note that
using our gift processing option will not reduce your taxes or duties.
Please note that some items may not be shipped via International Air due to physical size
limitations. Many of the physical size restricted may be sent via UPS Worldwide Saversm.
If you plan to mail or fax your order, download and print our international order form. (Requires Acrobat
Reader, available free from Adobe.)
